The company accept some iPhone 11's display module may be defective.
For the convenience of customers, the company has prepared a dedicated support page.
iPhone 11 users who experience problems with the touchscreen can now get free screen replacement from Apple. The company has acknowledged that some iPhone 11 screens may stop responding to the touch due to a defect in the display module.
Apple said that the iPhone 11 Module Touch made between November 2019 to May 2020 can face problems, for this the company is offering free service to eligible customers. The company has created a support page on its website so that customers will be able to find out whether they are eligible for replacement.
The company created a dedicated page for convenience
Apple has introduced the iPhone 11 Display Module Replacement Program for Touch Issues, which will provide a free service to iPhone 11 owners who have a touchscreen with touch issues.
The iPhone 11 module created between November 2019 and May 2020 can be affected by this problem and if you are also facing this problem then go to the Apple Support page where you have to enter the serial number of the phone to ensure your eligibility.
To find your iPhone 11’s serial number:
- Go to Settings and tap on General
- Tap on About
- Look for the Serial Number
You can also check the serial number of the device below the barcode printed on your iPhone 11 retail box.
If your iPhone 11 model is eligible for a screen replacement, you need to contact Apple or an Apple-authorised service provider to get an appointment.
Before you submit your device, make sure that you take a backup of your data to your iCloud or computer. If your iPhone 11 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.
If you experienced the issue and got the display replaced before the service program, you need to get in touch with Apple for a refund. The program covers affected iPhone 11 devices for two years after the first retail sale of the unit.